F.A.Q.
Is there any term commitment required for the services?
Our services are provided on a month-to-month basis.
What's the difference between the Hosted Platform and the SMS Gateway?
The Hosted Platform is a web-based application that manages lists, subscribers, and broadcasting of text message campaigns. The SMS Gateway is for customers that wish to develop their own SMS application on their servers.
How do I buy messages?
You can purchase messages online from inside your account.
What do messages costs?
Messages are sold by volume, and range in price from 2.5 to 5 cents per message.
Is there any time limit in which to use the SMS messages?
No. You basically buy a message pack, and when you run out, you buy another pack. There is no expiration date for when you can use the messages. You will even be notified by email when your message balance gets low.
Do you support all major U.S. carriers?
We support all major U.S. carriers. Click here for the carriers we support.
What international carriers do you support?
We support over 400 carriers in more than 200 countries.
What is a short code and why do I need one?
A short code is a five or six digit number that is assigned to your account. It is used for routing messages between wireless subscribers, carriers, and applications. Wireless subscribers interact with short codes by texting keywords to subscribe to applications, unsubscribe, query information, and communicate. The Hosted Platform comes with a shared short code. The SMS Gateway requires a dedicated short code. Learn more about short codes.
Does your SMS Gateway support two-way messaging?
The SMS Gateway supports two-way messaging in the U.S. and Canada.
Do you have an API for your SMS Gateway?
Yes. Our API is provided during set up of your SMS Gateway account. Connectivity for two-way messaging is done using http post. Integration is very fast, and easy. No additional hardware or software is required on your server.
What are the set up costs for the SMS Gateway?
There is no set up cost for the SMS Gateway. We charge a reasonable, monthly account service fee, in addition to your messaging costs. See our prices for details. There are no hidden costs.
What our your support policies and procedures?
We pride ourselves on offering first-class support. We try to respond to email support requests within 30 minutes. We also offer toll-free phone support 7 days a week. We are here to help you with any questions you may have during the set up of your account, and any ongoing needs.
Is your service MMA (Mobile Marketing Association) compliant?
Our Hosted Platform is MMA compliant. Your application connected to our SMS Gateway will also be required to be MMA compliant. We will assist you in preparing your application to ensure you are in compliant, prior to submitting your short code application to the wireless carriers for acceptance.
Who are some of your customers?
Our customers are diverse and span across many industries. Current customers include universities, police departments, government agencies, online content providers, ad agencies, real estate companies, travel companies, news services, and more. Check out the examples of how companies are using SMSdelivery.
How long have you been in business?
SMS Media Group has been in business specializing 100% of its efforts in SMS since 2002.
